Return, Refund & Cancellation Policy

We hope you love your Little Monkie’s Play Pantry purchase! Because our sensory products are handmade in small batches, the following policy applies to cancellations, returns, refunds and damaged items.

Order Cancellations

Orders may be cancelled within 24 hours of placing your order, provided the order has not already been fulfilled or shipped.

To request a cancellation, please contact Little Monkie’s Play Pantry with your order number as soon as possible.

For custom or personalized orders, cancellation is available within 24 hours only if production has not yet begun. Once production of a custom order has started, the order is considered final sale.

Change-of-Mind Returns

We accept change-of-mind returns on eligible products within 15 days of delivery or local pickup.

To be eligible for a return:

• The product must be unopened and unused.
• The original packaging and seal must be intact.
• The product must be returned in its original condition.

Because our sensory products are intended for children's play, opened sensory products cannot be returned for change of mind and are considered final sale.

Customers are responsible for return shipping costs on change-of-mind returns. Original shipping charges are non-refundable.

Refunds will be issued after the returned product has been received and inspected.

Custom & Personalized Products

Custom and personalized products are considered final sale once production has begun and cannot be returned or exchanged for change of mind.

This does not apply if your custom product arrives damaged, defective or different from what was agreed upon.

Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective, or you receive an incorrect product, please contact Little Monkie’s Play Pantry within 7 days of delivery or pickup.

Please include:

• Your order number
• A description of the problem
• Photos of the product and packaging, where applicable

Once we have reviewed the issue, we will work with you to provide an appropriate replacement or refund at no additional cost to you.

Please keep the product and its packaging until we have finished reviewing your claim.

Refunds

Approved refunds will be returned to the original payment method.

Processing times after a refund has been issued may vary depending on your bank or payment provider.

Shipping charges are not refundable for change-of-mind returns. If a refund is being provided because an order was damaged, defective, incorrect, or due to an error by Little Monkie’s Play Pantry, applicable shipping costs will also be addressed as part of the resolution.

Safety & Opened Products

Little Monkie’s sensory products contain small pieces and are not intended for children under 3 years of age.

Our sensory fillers are intended for supervised sensory play only and are not intended for consumption.

For safety and product-integrity reasons, opened sensory products cannot be restocked or resold and therefore cannot be returned for change of mind.

Your Consumer Rights

Nothing in this policy limits or excludes any rights or remedies available to you under applicable Canadian or Ontario consumer protection law.

Questions or Return Requests

To request a cancellation, return, replacement or refund, please contact Little Monkie’s Play Pantry and include your order number and relevant details.

We’re a small business and want you to be happy with your Little Monkie’s experience. If there’s a problem with your order, please reach out so we can help.