Shipping policy

Shipping Policy

Little Monkie's Play Pantry

At Little Monkie's Play Pantry, every sensory mix is lovingly prepared and packaged with care. We're a small Canadian business, and we do our best to get your colourful creations on their way as quickly as possible!

Order Processing

Orders are prepared and packaged as quickly as possible after purchase.

Processing times may vary depending on order volume, product availability, and seasonal demand.

Processing time is separate from shipping and delivery time. Once your order has shipped, you'll receive a shipping confirmation with tracking information when available.

Shipping Within Canada

We currently offer shipping within Canada.

Shipping charges are calculated and displayed at checkout. Orders of $75 or more qualify for free standard shipping, where available.

Delivery times vary depending on your location, the shipping carrier, weather conditions, and other factors outside our control.

Seasonal and Holiday Orders

We know how exciting it is to receive a special seasonal sensory mix!

While we make every effort to ship orders promptly, we cannot guarantee delivery before Halloween, Christmas, or any other specific holiday or event.

Please order early if you need your mixes for a particular occasion.

Shipping remains available for seasonal products while supplies last, even when delivery before the associated holiday cannot be guaranteed.

Local Pickup

Local pickup is available in Chesley, Ontario.

Select the local pickup option at checkout, when available. We'll contact you with pickup details once your order is ready.

Please wait for pickup confirmation before arriving.

Shipping Delays

Once an order has been handed over to the shipping carrier, delivery timelines are outside our direct control.

Delays may occur due to weather, carrier disruptions, peak holiday volumes, or other unexpected circumstances.

Estimated delivery dates are not guaranteed.

Incorrect Shipping Addresses

Please double-check your shipping address before completing your order.

If you notice an error, contact us as soon as possible through our website's contact form. We'll do our best to help before your order ships.

We cannot guarantee that an address can be changed once an order has been dispatched. Additional shipping charges may apply if a package must be returned or reshipped due to an incorrect or incomplete address.

Lost or Damaged Packages

If your order arrives damaged or appears to be lost in transit, please contact us through our website's contact form with your order number and a description of the issue.

For damaged deliveries, please include photographs of the packaging and affected products whenever possible.

We'll review the situation and work with you to find an appropriate resolution.

Questions?

Have a question about shipping, local pickup, or your order?

Please visit littlemonkiesplaypantry.ca and use our Contact Us form. We'll get back to you as soon as possible!

Thank you for supporting our little Canadian business and helping us bring big colourful adventures to little hands! 🐒🌈